Privacy policy
Last Updated: August 29, 2026
At Soothepress, we believe your personal information deserves the same care and attention as the products we send to you.
This Privacy Policy explains what information we collect, why we collect it, how we use it, and the choices you have when you visit or shop through the Soothepress website.
By using our website or placing an order, you acknowledge the practices described in this Privacy Policy.
1. Information We Collect
When you browse our website, create an account, contact us, or place an order, we may collect information such as:
Information you provide to us
- Full name
- Email address
- Phone number
- Billing and shipping address
- Order and purchase details
- Information you provide when contacting customer support
- Reviews, feedback, photographs, or other content you voluntarily submit
Payment information
When you make a purchase, payment information may be processed by our third-party payment providers.
Soothepress generally does not store complete payment card details on its own systems. Payment information may instead be handled directly by the payment provider according to its own privacy and security policies.
Information collected automatically
When you visit our website, certain technical information may be collected automatically, including:
- IP address
- Browser and device information
- Operating system
- Pages viewed
- Approximate location derived from IP address
- Referring website or link
- Website usage and interaction information
This information helps us understand how visitors use our website and improve their shopping experience.
2. How We Use Your Information
We use collected information only for legitimate business purposes, including to:
- Process and deliver your orders
- Confirm purchases and provide order updates
- Provide customer support
- Process returns, replacements, and refunds
- Improve our website, products, and customer experience
- Personalize your shopping experience where appropriate
- Prevent fraud, abuse, and unauthorized activity
- Maintain website security
- Understand website traffic and performance
- Send service-related communications
- Send promotional communications where permitted and where you have provided appropriate consent
Our aim is simple: use your information to make your Soothepress experience easier, safer, and more helpful.
3. Cookies & Similar Technologies
Soothepress may use cookies and similar technologies to make our website work properly and understand how customers use it.
Cookies may help us:
- Keep products in your shopping cart
- Remember certain preferences
- Understand website traffic
- Improve website functionality
- Measure advertising and marketing performance
- Provide more relevant content or advertisements where applicable
You can control or disable certain cookies through your browser settings. However, disabling necessary cookies may affect some website features.
4. How We Share Information
We do not sell your personal information simply to make money from it.
We may share information with trusted service providers when necessary to operate our business, including:
- Payment processors
- Shipping and delivery partners
- E-commerce and website service providers
- Customer-support services
- Analytics providers
- Marketing and advertising service providers
- Fraud-prevention and security providers
These providers receive only the information reasonably necessary for the services they provide.
We may also disclose information when required by applicable law, legal process, government request, or when reasonably necessary to protect the rights, safety, security, or property of Soothepress, our customers, or others.
5. Marketing Communications
From time to time, Soothepress may send promotional emails, messages, or other marketing communications about products, offers, or updates.
You can choose not to receive promotional communications by following the unsubscribe instructions included in the communication or by contacting us.
Please note that even if you opt out of marketing communications, we may still send important transactional or service-related messages, such as order confirmations, shipping updates, refund information, or customer-service communications.
6. Data Security
We take reasonable technical and organizational measures to protect personal information against unauthorized access, misuse, loss, alteration, or disclosure.
However, no method of transmitting or storing information online can be guaranteed to be completely secure.
While we work to protect your information, we cannot promise absolute security.
7. Data Retention
We retain personal information only for as long as reasonably necessary for the purposes described in this Privacy Policy, including to:
- Complete transactions
- Provide customer support
- Maintain business and financial records
- Resolve disputes
- Prevent fraud
- Meet legal, tax, accounting, or regulatory requirements
When information is no longer reasonably required, we may securely delete or anonymize it where appropriate.
8. Third-Party Websites & Services
Our website may contain links to third-party websites or use third-party services.
Those third parties operate under their own privacy policies and terms. Soothepress is not responsible for the privacy practices, content, or security of websites that we do not control.
We recommend reviewing their privacy policies before providing personal information.
9. Children's Privacy
Our website is intended for general audiences and is not specifically directed toward children.
We do not knowingly collect personal information from children where prohibited by applicable law.
If you believe that a child has provided personal information to us without appropriate authorization, please contact us so that we can review the situation and take appropriate action.
10. Your Privacy Choices & Rights
Depending on applicable law, you may have rights relating to your personal information, which may include the ability to:
- Request access to personal information we hold about you
- Request correction of inaccurate information
- Request deletion of information in appropriate circumstances
- Withdraw certain consents
- Opt out of certain marketing communications
- Raise concerns about how your information is handled
To make a privacy-related request, please contact us using the details below.
We may need to verify your identity before fulfilling certain requests to help protect your account and personal information.
11. International & Third-Party Processing
Some of our service providers may process information using systems located outside your state, region, or country.
Where required, we take reasonable steps to ensure that such processing is carried out in accordance with applicable privacy and data-protection requirements.
12. Changes to This Privacy Policy
We may update this Privacy Policy from time to time as our business, technology, services, or legal obligations change.
When we make changes, we will update the “Last Updated” date shown at the top of this page.
We encourage you to review this page periodically so you remain informed about how your information is handled.
13. Contact Us
We are always happy to help with privacy questions or concerns.
Soothepress Customer Support
Email: Support@soothepress.com
Phone/WhatsApp: 9412989679
For privacy-related requests, please mention “Privacy Request” in the subject line of your email.
A Little Note From Soothepress
Your trust means a lot to us.
Whether you're shopping for yourself after a long day, choosing something thoughtful for your parents, or simply looking for a little more comfort in everyday life, we want you to feel safe shopping with Soothepress.
Your wellbeing matters. So does your privacy.