Shipping policy
Last Updated: August 29, 2026
At Soothepress, we know that once you place an order, you want to know when it will arrive.
We carefully prepare every order and work with trusted delivery partners to get your package to you as safely and smoothly as possible.
This Shipping Policy explains how orders are processed, shipped, tracked, and delivered.
1. Where We Deliver
Soothepress currently ships to locations across India, subject to serviceability of the delivery address.
Some remote or restricted areas may have limited delivery availability depending on the courier service operating in that location.
Please make sure your name, phone number, PIN code, and complete delivery address are correct when placing your order.
2. Order Processing Time
Orders are generally processed within 1–2 business days after successful order confirmation.
Orders placed on weekends or public holidays may begin processing on the next business day.
During periods of unusually high order volume, sales, promotions, or unforeseen circumstances, processing may take slightly longer.
We'll do our best to keep you informed if there is a significant delay.
3. Delivery Time
After your order has been shipped, delivery generally takes approximately:
3–7 business days
Delivery times can vary depending on your location, courier availability, weather, holidays, and other circumstances beyond our control.
The delivery estimate is a guideline rather than a guaranteed delivery date.
4. Shipping Charges
Applicable shipping charges, if any, will be clearly displayed at checkout before you complete your purchase.
From time to time, Soothepress may offer free shipping promotions or other delivery offers.
Any applicable offer will be displayed on the website or at checkout.
5. Order Tracking
Once your order has been dispatched, you may receive a shipping confirmation containing tracking information.
You can use the tracking details to follow the progress of your package through the courier partner's tracking system.
Please allow some time after dispatch for tracking information to become active.
6. Delivery Attempts
Our courier partner may make multiple delivery attempts depending on its delivery procedures.
To avoid unnecessary delays, please ensure that:
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Your delivery address is complete and accurate
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Your phone number is reachable
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Someone is available to receive the package when required
If a delivery cannot be completed because of an incorrect address, unavailable recipient, or repeated failed delivery attempts, the package may be returned to the sender.
Additional shipping charges may apply if a package needs to be re-shipped because of incorrect information or failed delivery attempts attributable to the customer.
7. Delayed Orders
Sometimes a delivery may take longer than the estimated timeframe because of circumstances outside our reasonable control, including:
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Severe weather
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Natural events
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Transportation disruptions
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Public holidays
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Courier delays
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Regional restrictions
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High demand periods
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Incorrect or incomplete address information
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Other unforeseen circumstances
We appreciate your patience when these situations occur.
Our customer support team will be happy to help you check the latest available tracking information.
8. Incorrect or Incomplete Address
Please carefully check your delivery details before placing your order.
Soothepress cannot guarantee changes to the delivery address after an order has been dispatched.
If an address needs to be corrected before dispatch, contact us as soon as possible. We will make a reasonable effort to update it where operationally possible.
9. Damaged Packages
We package orders carefully, but damage can occasionally occur during transportation.
If your package arrives visibly damaged, please take clear photographs or videos of the package and product and contact Soothepress customer support as soon as possible.
Do not discard the packaging until your claim has been reviewed.
For eligible damaged or defective orders, we will provide an appropriate resolution in accordance with our Returns & Refund Policy.
10. Missing or Incorrect Items
Received the wrong product or an item is missing?
Please contact us within 7 days of delivery with:
Order Number + Photos/Videos + Description of the Issue
Our team will review the issue and help arrange the appropriate resolution.
11. Order Cancellation
Orders can generally be cancelled only before they are processed or dispatched.
Once an order has been shipped, cancellation may no longer be possible.
For more information, please see our Returns & Refund Policy.
12. Cash on Delivery
Where Cash on Delivery (COD) is available, eligibility may depend on your delivery location, order value, courier service, and other operational factors.
COD availability and any applicable charges will be shown at checkout when available.
13. Tracking Shows "Delivered" but You Haven't Received It
If your tracking information shows that an order has been delivered but you have not received it, please first check with family members, neighbours, building reception/security, or others who may have accepted the parcel on your behalf.
If the package still cannot be located, contact Soothepress as soon as possible so we can assist with the available delivery information.
14. Contact Soothepress
Need help with your delivery?
We're here to make the process as easy as possible.
Soothepress Customer Support
Email: support@soothepress.com
Phone: 9412989679
Please keep your order number ready when contacting us so we can assist you faster.
A Little Note From Soothepress
We know you're not just waiting for a package.
Maybe it's a little something you've chosen for yourself after a tiring week.
Maybe it's a thoughtful gift for your parents or grandparents.
Maybe it's simply a small reminder to slow down and take care of yourself.
Whatever brought you to Soothepress, we're grateful for your trust.
We'll do our best to make every part of your experience — from checkout to delivery — feel simple, comfortable, and cared for.
Soothepress — a little more comfort, delivered to you.