Refund policy
Last Updated: August 29, 2026
At Soothepress, we believe that shopping for your wellbeing should feel as comforting as using our products.
We carefully check every order before it leaves us. Still, we understand that sometimes something may arrive damaged, defective, incorrect, or simply not as expected. Our goal is to make those situations as easy and stress-free as possible.
1. Our Easy Return Promise
You may request a return or replacement within 7 days of receiving your order when your product:
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Arrives damaged or defective
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Is different from what you ordered
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Is missing an item included in the listing
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Has a manufacturing or quality issue
For hygiene and safety reasons, opened, used, washed, or worn products generally cannot be returned, unless they arrived damaged, defective, or incorrect.
2. Products Must Be Returned in Suitable Condition
To qualify for a return, the product should be:
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Unused and unworn
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Unwashed and in its original condition
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Returned with original packaging, accessories, and included items
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Accompanied by your order details or proof of purchase
We may be unable to accept a return if the product has been used, washed, damaged through improper handling, or is missing parts or original packaging.
3. How to Request a Return
We want the process to be simple.
Please contact our customer support within 7 days of delivery and provide:
Order Number + Reason for Return + Clear Photos/Videos of the Product
Our support team will review your request and guide you through the next steps.
4. Damaged or Incorrect Orders
If your order arrives damaged, defective, or incorrect, please contact us as soon as possible.
Depending on the situation, we may offer:
A replacement at no additional cost, or
A refund for the eligible product/order.
Please keep the original packaging until your request has been resolved, as it may be required for verification.
5. Refunds
Once an approved return has been received and inspected, we will process the applicable refund.
Refund timing may vary depending on the payment method and financial institution used for the original purchase.
Where applicable, refunds will generally be issued to the original payment method.
6. Return Shipping
For products that are confirmed to be damaged, defective, or incorrectly shipped by Soothepress, we will provide an appropriate resolution, which may include replacement or return-shipping assistance.
For other return requests that do not meet our eligibility requirements, return shipping may not be covered.
7. Non-Returnable Situations
Returns may not be accepted for:
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Products that have been worn, used, washed, or altered
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Products damaged after delivery through misuse or improper care
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Products returned without required accessories or parts
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Products returned after the applicable return window
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Personal preference or change-of-mind returns where the product has been opened or used
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Products purchased outside the official Soothepress store